Admissions Officer

General Description

The Admissions Officer serves as a member of the Admissions and Advancement team. The role requires the person to support prospective families with their admission and successful transition into the ISZL community. Moreover, the successful candidate should aim to support to maximize student enrolment with suitably qualified applicants, in adherence with the school’s admissions policies and other guiding statements and to be an ambassador for the school, reflecting its values, ethos and culture. The Admissions Officer reports to the Director of Admissions and Advancement.

This role is a full-time role.

Admissions services

• Provide outstanding customer service to prospective families, both in person, on the telephone and by email
• Serve families when they are making inquiries and answering their frequently asked questions; fully understand all areas of school life; stay informed and up to date  
• Representing the Admissions Office in a positive, professional manner, at all times
• Coordinate all campus visits and organise the appointment schedule for all members of the  Admissions team
• Receive visitors, give tours and make presentations, as required
• Perform all data entry into iSAMS, including entry of new student. 
• Track and process all incoming applications and enrolment forms in Open Apply, assign files to the other members of the Admissions team
• Track all inquiries (online, phone), visits and follow ups
• Maintain and update Open Apply in collaboration with Academic Systems Manager; communicate with Open Apply support on any issues or questions
• Accurately maintain the Starters and Leavers lists and inform the relevant people in a timely manner
• Responsible for the implementation of the annual re-enrolment of all ISZL families
• Responsible to process all Notices of Withdrawal
• Oversee the sending of completed Teacher Evaluations for students who are potentially withdrawing and to ensure that there are no outstanding financial payments before sending
• Review and update the Re-enrolment, Enrolment and Application Forms on an annual basis, in-line with any agreed changes. 
• Work with the Finance Team on tracking of registration fees, updates on the fee and enrolment form and other admissions related issues

Website 

• Collaborate with the Director of Admissions and Advancement to ensure that the Admissions website and New Family Portal are kept up to date and accurate at all times. 
• Maintain and update the New Family Portal, ensuring that all documents are current. Work closely with the Website Coordinator to achieve this. 

Events

• Organisation of the New Parent Breakfasts on an annual basis, in collaboration with the Director of Admissions and Advancement and the Director’s PA
• Organisation of the New Family Orientation in August and January on both campuses in collaboration with the Director of Admissions, Communications and Marketing
• Assist with organisational tasks for all other Admissions events on all campuses, including room setup, refreshments, and relevant tasks

Administrative support

• Assist with preparation of Admissions statistics
• Assist Assistant Principals with class placements
• Support the Admissions Office in all areas of general office administration and function
• Review, update and create Admissions related files in Google Sheets and Docs 
• Maintain stock of ISZL publications on each campus
• review and optimize office processes, in collaboration with the  Admissions Team
• Ordering of office supplies
• Archiving of Admissions related files and documents

Professional Development

• Seek out and access appropriate professional development opportunities to further enhance the quality of the school’s Admissions function 
• Seek out and access regular learning opportunities to facilitate a deep understanding of the curriculum and the programmes offered at ISZL
• Seek out and access regular learning opportunities to ensure necessary working knowledge of appropriate third party technology platforms including Open Apply iSAMS, Schoology and Finalsite

Required and Preferred Qualifications

• Minimum of 3+ years working experience in an educational institution and/or in the service industry
• Strong administrative skills and highly service oriented. An excellent problem solver and able to work independently on tasks.
• Experience in event management and open to work with various school stakeholders
• Exceptional organisational skills, attention to detail and highly reliable
• Deadline oriented with the ability to prioritize competing tasks and work on multiple projects in a very passionate team environment
• Excellent communication skills (both written and verbal) in English language (German is an added value)
• Self-starter with a demonstrated ability to work in a team to achieve common goals
• Excellent interpersonal skills including the ability to maintain confidentiality
• Passionate about continuous learning and professional development
• Highly professional and high ethical standards and understands the need for high confidentiality in the Admissions Department
• Ability to work evenings and weekends, as needed, in support of the Admissions and Advancement Team’s initiatives and events
• Willingness to work outside normal office hours and school vacation, when the situation demands it

What we offer

• Generous holiday entitlement (5 weeks + 1 week during end of the year holidays) 
• Paid insurance benefits (accident insurance + long-term sickness)
• Generous pension fund contributions 
• Professional development opportunities
• Tuition discount
• Social events
• Flexibility
• A modern, dynamic and collaborative work environment
• Open communication
• Short decision making processes

Key ISZL Reference Documents

• Guiding Statements
• Professional Standards
• Teaching Standards
• Learning Principles
• Inclusion Policy
• Visit the Employment section of ISZL’s website for more information

ISZL is an equal-opportunity employer

As such, ISZL agrees to support, respect, and seek inclusion with regard to the safety and care of all community members, including potential members looking to join our school. This includes but is not limited to: age; disabilities; ethnicity; gender; gender expression; gender identity; health needs; languages spoken; marital status; mental health; national origin; political affiliation; race; religion; sex; sexual orientation, and any additional characteristic protected under Swiss law.

ISZL endeavours to understand and protect the civil and human rights of all individuals, striving to maintain a high level of multicultural awareness and knowledge about all applicable laws and statutes related to non-discrimination and inclusion.

Child Protection

ISZL is committed to the use of the International Task Force on Child Protection screening and assessment practices for schools for all hiring processes. ISZL takes very seriously its responsibility for safeguarding our students against abuse and neglect. All staff and other adults associated with ISZL are expected to share this commitment and to immediately report any concerns regarding a student’s safety or well-being.