Air Export Team Leader (f/m/d)

The Nippon Express Group is one of the leading global logistics service providers, with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 76,000 professionals in 50+ countries and regions, the NX Group is renowned for its global presence.

We are seeking a proactive and detail-oriented Air Export Team Leader to join our Zürich operations. In this role, you will organize and oversee day-to-day airfreight activities in line with company requirements and standard operating procedures. You will lead the air export team, ensuring high-quality customer service and efficient handling of special cases and customer claims. Additional responsibilities include CASS and rate controlling, invoice assignment for accounting, KPI reporting, and supporting ad-hoc quotations alongside air freight pricing management. You will work closely with your team to maintain operational excellence and deliver a top-class service to both internal and external customers.

These are your key tasks:

• Organize and oversee day-to-day Air Export operations in Zürich, including workload planning, staffing, and operational requirements
• Execute operational duties while ensuring top-class customer service and handling special cases or customer claims
• Lead and motivate the air export team, delegate tasks, develop polyvalence, and support staff development through appraisals and training
• Collaborate effectively with internal stakeholders (Dispo, Sales, Air Freight Pricing) and maintain strong relationships with service providers, handling agents, and trucking companies
• Ensure compliance with company policies, HSE regulations, customs, BAZL rules, and regulations for general, special, and pharmaceutical cargo
• Manage financial and administrative responsibilities, including CASS and supplier invoice control, coding, and approval within authorized limits
• Participate in customer visits, support new business implementation, develop SOPs and work instructions, and continuously identify improvements to operations

• Successful completion of 2nd level education (“Sekundarschule” or equivalent); Diploma as “Speditionsfachmann/-fachfrau” or equivalent in logistics/transportation
• Several years in airfreight export operations, customer service experience with direct customer interaction, and professional experience in international trade; leadership experience preferred; DG/GDP trained
• Proficient in AS400, CargoWise1, or similar operational systems; strong skills in Microsoft Office applications (Excel, PowerPoint, Word)
• Fluent in German and English (oral and written, capable of complex negotiations); knowledge of French, Italian, or other languages is an advantage
• Strong communication skills, open dialogue, and customer-focused mindset
• Ability to plan, prioritize, and organize effectively; flexible and adaptable to a changing environment
• Leadership abilities, self-motivated, initiative-driven, team player, stress-resistant, and capable of managing conflicts professionally
• Commercial spirit, impeccable customer service attitude, willingness to participate in hands-on operational activities, and openness to continuous learning

• A significant and enduring position in a well-known worldwide logistics organization
• Exciting responsibilities in a dynamic, international environment, working with renowned clients from across the globe
• Supportive and experienced members of the leadership team who will guide you in smoothly transitioning into your role
• A competitive remuneration package with attractive social benefits
• Opportunities for professional development and ongoing training to support your career growth
• The chance to contribute to meaningful projects within a company that values innovation and sustainability