Associate Director, Patient Support Programs Lead

1. PSP Design, Oversight & Evaluation Lead and sustain comprehensive mapping of all PSPs across countries to support best-in-class patient support across the international region. Develop, implement, and refine vendor KPIs and performance metrics to assess quality, compliance, efficiency, and patient impact. Develop and maintain a central repository for PSPs, covering: Provide standardized outputs to SRM for PSMF obligations and support PV inspections and audits. Provide leadership with data-driven insights to guide investments and prioritization. Ensure full alignment with internal policies, SOPs, and global standards. Partner with Compliance and Legal to mitigate risks, ensure compliant PSP design, and meet GDPR and local privacy obligations. Performance Metrics, Insights & Continuous Improvement Develop and track KPIs to evaluate PSP effectiveness and patient impact. Prepare executive-ready updates for leadership on performance, risks, and opportunities. Manage complex vendor ecosystems Improved patient experience and service consistency Map all patient-facing PSP materials across the region and conduct gap analyses. Lead development of new materials in partnership with Medical, Patient Advocacy Groups, and other SMEs (Legal, Privacy, Regulatory). Maintain a regional repository ensuring accuracy, consistency, and access for country teams. Oversee patient PSP educational websites and digital platforms and support countries with local content development. Ensure PSPs address patient and caregiver needs and align with patient journey insights. Avoid duplication and maximize impact by integrating patient insights into PSP enhancements. Advanced degree in life sciences, healthcare, public health, or related field (MD, PharmD, MSc, or equivalent preferred). Patient Support Programs Medical Affairs, Patient Services, or Patient Experience Vendor and budget management in regulated environments Experience working across multiple countries and cultures. Experience working in Japan or supporting Japan PSPs is a strong advantage. Strategic thinker with strong execution capabilities High level of accountability and quality focus Strong financial and budget management acumen Excellent stakeholder management and influencing skills Data-driven mindset with ability to translate insights into actions Deep commitment to patient centricity