Booking Team Lugano

Description  

At our office in Lugano (CH) we have an open position for a Booking team member who will be responsible for being the first point of contact for our guests. We are looking for someone with excellent communication skills, sales ability and a customer service mentality. You will be trained by our team in the head office, to answer calls and emails efficiently while still delivering a personalized solution to each guest. When needed you will assist the marketing team with extra tasks as required.  

Main Responsibilities  

•             Answer booking enquiries of guests by phone and email. 

•             Paying attention to the guest’s requirements to ensure understanding of enquiries and                            deliver personalized travel solutions.  

•             Give accurate information regarding availability, accommodation types, areas etc.  

•             Providing full customer service to our guests prior to arrival and if needed during & after  

•             Assist Marketing- & Accounting team when needed 

•             Other duties as assigned in line with personal skills/interests.  

Background and/or experience in the tourism branch.  

•             Fluent in English, French and/or German. Minimum requirement C1.  

•             Knowledge of Italian/Spanish would be a +.  

•             Strong communication skills (written and verbal)  

•             Good computer skills, including the ability to type and talk while successfully navigating through multiple applications.  

•             Interest in the travel and hospitality industry.  

•             Flexibility to work evenings and weekend shifts.  

Working with an international team  

•             Dynamic work environment  

•             Work arrangement: Flexible (partial smart working possible) 

•             Permanent contract (after the initial trial period)  

•             Full-time job  

net monthly approx. 2 900 / 3 100 Swiss francs