Boutique Manager - High Luxury

On behalf of a leading international luxury house with a heritage of uncompromising craftsmanship and an iconic global presence, we are conducting a search for an exceptional Boutique Manager to lead its prestigious Zurich address - one of Switzerland’s most celebrated luxury retail destinations.

This is not a purely operational role. Our Client is seeking a leader who embodies its values as naturally as they manage a team: a true Brand Ambassador and Grand(e) Vendeur(euse) who commands the floor with elegance, personally nurtures its most discerning clientele, and elevates every encounter into an expression of the house’s singular universe.

RESPONSIBILITIES

Ambassadorship & Sales Leadership
Act as a visible and credible ambassador of the Maison, leading from the boutique floor, cultivating key client relationships, and setting the standard for excellence in all commercial interactions.

Client Experience & Clienteling
Drive a culture of highly personalised and discreet service, building long-term relationships with HNW and UHNW clientele while strengthening clienteling and CRM practices.

Boutique Performance & Operations
Ensure strong commercial performance through effective KPI management and operational excellence, maintaining the highest standards across presentation, processes, and compliance.

Team Leadership & Culture
Recruit, develop, and inspire a high-performing team, fostering a culture aligned with the Maison’s values of elegance, accountability, and passion for excellence.