Clienteling & Data Project Manager

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995.
Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force.
The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

KEY RESPONSIBILITIES

Customer Database Management:

Ensure the quality, consistency, and enrichment of the customer database.

Support data structuring and segmentation effective clienteling actions.

Clienteling Strategy Execution:

Translate CRM strategy into actionable clienteling initiatives.

Support frontline teams in leveraging customer insights and promote a personalized approach.

Target the relevant client pool to support the planning and execution of activation initiatives (events, outreach).

Manage activation calendars and coordinate cross-functional execution.

Performance Tracking & Analysis:

Analyze engagement and retention KPIS (repurchase rate, frequency, average basket).

Provide regular performance reports and actionable insights.

Cross-functional Coordination:

Act as a key point of contact between boutique, markets, marketing and commercial teams.

Ensure alignment and consistency across all CRM initiatives and disseminate best practices, best practices and support adoption of clienteling tools and processes.

PROFILE & SKILLS

- Bachelor’s or Master’s degree in Marketing, Business, or related field

- 3–7 years of experience in CRM, clienteling, or customer engagement roles

- Experience in retail, luxury, or premium environments is a strong advantage

- Strong project management and organizational skills

- Customer-centric mindset with a strong attention to detail

- Analytical skills with the ability to translate data into actions

- Excellent communication and stakeholder management skills

- Ability to manage multiple projects simultaneously

- Experience with CRM systems Salesforce & The View

- Proficiency in Excel or similar analytical tools

- Proactive and hands-on approach

- Strong sense of ownership and accountability

- Ability to work cross-functionally in a dynamic environment

- Detail-oriented with a focus on execution excellence