Customer Care Specialist with German

Company : David Kennedy Recruitment

Job Type : Full Time

Ausland, Ausland

Number of Applicants

:

000+

Apply Now

Job Description - Customer Care Specialist with German

Description:

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
Navigate internal and external documentation and resources to provide world-class service;
Identify and escalate priority or unresolved issues to appropriate internal teams;
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;

Requirements:

Ability to effectively and correctly communicate verbally and in written format in German (C1 level) and English (B2)
Residing in Serbia and being able to take on a job legally without the company's support
Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
Experience in Customer Support, and technical support, especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problem-solving and critical thinking skills
Adaptable and flexible, demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)

Offer:

Excellent remuneration package based on experience, skills and performance
Indefinite contract
Private health and life insurance
60 EUR monthly Work From Home allowance
15 EUR night shift
Schedules (shifts) are Mon-Sun 8 am-4pm, 10am-6pm, 12am-8pm and 2pm-10pm.
Fully remote work from Serbia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential

Original job Customer Care Specialist with German posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Apply Now