Customer Engagement Manager

We are Meetingselect, a fast-growing international company with our HQ in Amsterdam, The Netherlands. Our mission is to provide our customers with the best experience when booking venues and additional services for their meetings, events, workshops, and training sessions!

As Customer Engagement Manager you will be: 
⭐ Develop and implement a structured customer engagement strategy to enhance retention and satisfaction
⭐Create new onboarding/kick-off plan for new customers including communication plan and materials focusing on adoption and engagement
⭐Identify opportunities to engage bookers through internal fairs, e-mail campaigns, Wallstreet calls, company-organized events, and industry conferences, reinforcing Meetingselect’s presence.
⭐ Organize and manage reoccurring customer events
⭐Identify and engage early with key stakeholders and potential critics within client organizations
⭐Collect and report on client feedback
⭐Collaborate with marketing to develop customer engagement programs
⭐Partner with new business teams to understand client pain points and key drivers for engagement
⭐Work closely with account managers and international colleagues during client expansions
⭐Collaborate with support and operational teams, leveraging their knowledge of client needs to proactively address challenges You are that outgoing & inspiring Engagement Managerthat loves to help engage our current and new customers even further and who can help them achieve their goals!⭐ You have a bachelor degree in a related field
⭐You have 2 - 5 years of experience within corporate sales (preferably in engagement or account management)
⭐ You are fluent in Dutch and English
⭐ You live in the Netherlands
⭐ You have good communication & negotiation skills
⭐ You are efficient, pro-active and can work both independently and in a team
⭐ You take ownership and responsibility⭐ You will be part of an international Sales team in a fast growing company, HQ in the Netherlands and colleagues all over the world working in an informal atmosphere
⭐ Laptop
⭐40 hour work week
⭐ 25 Vacation days
⭐Yearly personal budget for training, courses or sport memberships
⭐ Possibility to grow within the company
⭐ Discount at international hotels for private travels
⭐ You will work on Hybrid mode (part from office and part from home)
⭐ A Lease Bike arrangement once you have an indefinite contractIf you're ready to join an innovative, international team and make a real impact, we want to hear from you! Apply now and let's create exceptional meeting experiences together!