Customer Relationship Manager

Swiss AviationSoftware is a 100% subsidiary of Lufthansa Technik, and along with our partners in the Digital Tech Ops Ecosystem, leads the digital transformation of the aviation industry in technical asset operation. As the developer of the world's leading software AMOS, Swiss-AS manages successfully maintenance, engineering and logistics requirements of modern airlines. To strengthen our position at the forefront of this global market, we are looking for dedicated employees who would like to work in a fascinating international environment with more than 200 customers worldwide.

The Swiss-AS CRM team members play a key role in liaising with AMOS Customers and this position is dedicated towards strengthening the communication links between Swiss-AS and the customer base. Swiss-AS strives to secure high levels of customer satisfaction and to continuously follow the ever-evolving customer needs in a challenging industry. Representing AMOS customers within the Swiss-AS organization is a rewarding privilege.

We're looking for a motivated new colleague to join us. Excited to grow together? Let’s talk!

Tasks

• Develop and maintain excellent relationships with AMOS customers.
• Update AMOS customers in terms of Swiss-AS strategy, initiatives, new product features and roadmap developments
• Conduct regular reviews and meetings with AMOS customers to assess their satisfaction, identify areas for improvement and potential to extend AMOS adoption.
• Compile and maintain customer logs in CRM software to secure shared knowledge and customer visibility within Swiss-AS
• Propose enhanced support adapted to the activities and needs of each individual customer
• Contribute, as author or organiser, to global customer communication channels such as mailings, surveys, and events
• Represent AMOS customer voices in cross-divisional discussions in collaboration with Product Management, Development and Customer Services
• Stay updated on industry trends and emerging technologies to continually enhance customer relationships.
• Contribute actively to the annual customer service objectives of Swiss-AS

Our top 3 selection criteria:

• Previous experience in aircraft maintenance activities with a good understanding of industry business processes and related software solutions

• Excellent interpersonal and communication skills, german language is an advantage
• Solid experience in customer contacts and previous management of supplier/customer relationships

Skills

• Strong interpersonal skills and the ability to think in solutions.

• University Degree (preferred)

• English is Mandatory: Excellent written/verbal communication and presentation skills
  (additional languages are of advantage, especially german is a plus)

• An in-depth knowledge of AMOS

• Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
• Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).

• Be a team player, flexible, proactive and able to work independently in a fast-paced environment

• Actively participate in the continuous improvement of CRM and Company processes

• Willingness to travel (10-15%)

What we offer

• Working in an open and cooperative environment with a motivated and friendly team
• Flexible working hours (flex time model)
• Hybrid work model
  
• Flight and travel discount
• Excellent working conditions in pleasant surroundings
• Good professional and personal development opportunities
• Highly appealing pension fund scheme/retirement savings plan
• An international work environment with people from around the globe

Workplace & Culture

 This is the environment where your meaningful work impacts our customers, our communities and everyone who experiences AMOS. You develop technical skills, increase your knowledge about aviation and new technologies, meet different cultures, and always be yourself. Your work significantly impacts people's lives, technically and as human beings, and contributes to the formation of our future. In addition, you can be part of a fantastic multicultural and international team with a family spirit. We love to travel, laugh, work, be creative, play sports, and, last but not least, do our best work together.