Customer Service & Order Management Specialist (DE/FR)

About the Role

We are currently looking for a Customer Service & Order Management Specialist to join a growing team in an international yet family-oriented company based in Sorens.

This role combines customer interaction, order processing, and logistics coordination — ideal for someone who enjoys dynamic environments and daily contact with clients.

The company:

Operating for over 30 years in the Swiss market, the company combines global expertise with a local, family-oriented culture. It employs over 100 professionals across customer service, logistics, administration, and production, and collaborates closely with a network of technical advisors supporting clients in construction projects end-to-end.

📍 Location: Canton of Fribourg

Your Responsibilities

• Handle incoming calls in German and French

• Process and manage customer orders via phone and email

• Coordinate transport logistics with external partners

• Maintain regular contact with customers and technical sales teams

• Perform various administrative tasks

Your Profile

• Commercial / business-related education

• Native-level Swiss German or German, with good French skills

• Strong stress resistance and ability to work in a fast-paced environment

• Customer-oriented mindset with assertiveness and initiative

• Excellent communication skills

What’s Offered

• A diverse role in an international, yet close-knit company

• A culture that encourages ownership and entrepreneurial thinking

• Attractive employment conditions and strong social benefits