Customer Service Coordinator

JOB AD: CUSTOMER SERVICE COORDINATOR

Do you love traveling and believe in EF’s mission of “opening the world through education”? Do you have great communication and organizational skills? Are you customer-centric and passionate about supporting people during a unique experience abroad?

Then we are looking for YOU!

Join our team as a Customer Service Coordinator starting in October 2026, or by agreement at our office in Lausanne.

What do we offer?

Responsibility. Trust. Fun. Team collaboration. International environment

· A high degree of personal responsibility, along with the trust and freedom to be yourself, contribute your own ideas and put them into practice.

· National and international meetings and business travel opportunities, offering you a platform to build an extensive network and develop yourself personally and professionally.

· Regular office events, team outings, and after-work gatherings to celebrate successes, strengthen friendships, promote team spirit, and simply have fun.

What will you do?

Supporting customers. Ensuring quality. Making dreams come true.

· Prepare students for their language stay by managing booking administration, sharing key information and organizing pre-departure meetings.

· Support students before and during their stay by answering questions, providing proactive guidance and ensuring a smooth customer journey.

· Manage customer cases from initial enquiry to resolution, including follow-up, CRM system documentation and coordination with EF schools abroad.

· Build customer loyalty through information sessions, regular communication and retention activities that increase satisfaction.

· Identify relevant upselling opportunities during the post-booking process and recommend solutions that enhance the student experience.

· Handle customer feedback with a solution-oriented mindset and contribute to continuous service improvements.

Who are you?

Quality-conscious. Communicative. A problem-solver. Highly organized.

· A proactive, structured and solution-oriented approach to work

· A strong focus on quality and customer service.

· Excellent interpersonal skills, with a good balance of empathy and assertiveness.

· C-2 level written and spoken French, as well as fluent, confident English. German is a plus.

· At least one year of experience in customer service with direct customer contact, preferably in a comparable industry.

· Bachelor’s degree and/or relevant professional experience.

· International experience, such as a language stay, cultural exchange or working abroad.

EF Language Abroad Staff Benefits :

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs

• Referral Bonus for all referred staff hires (equivalent for 500 USD)

• Global career opportunities

• Access to EF Hello language learning

• And much more…