Customer Service Representative

Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, the company utilizes deep-tech to develop and manufacture avant-garde technology for complex respiratory patients. Sentec provides healthcare professionals worldwide with non-invasive, accurate monitoring and effective therapeutic solutions.

Key tasks:

• Order processing: Creation, handling, and tracking of customer orders and invoicing
• Handling of quotes and customer inquiries via phone and email
• Coordination of interfaces between our customers, distributors, sales managers, logistics, production, as well as the Regulatory Affairs and Finance departments
• Creation of compliant and complete export documents, their management, and ensuring correct export and import handling
• Maintenance of the ERP system in the order processing area
• Contribution to continuous improvement and process optimization

Your profile:

• Successfully completed vocational training in the fields of freight forwarding, international trade, or customs
• Experience in order processing and customer service
• Good written and spoken skills in English and German is a plus, any additional language is welcome
• Experience working with ERP systems and proficiency in MS Office tools
• Strong service orientation and solution-focused mindset

We offer you:

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary workgroups
• The opportunity to contribute ideas, actively participate, and make decisions
  
  
  

Guidelines for unsolicited applications from recruitment agencies and headhunters: We do not accept unsolicited applications from recruitment agencies or headhunters without prior written agreement between both parties. Therefore, we are not liable for any commissions, fees, or costs for spontaneously submitted applications. Any application submitted without prior agreement will be considered a direct application and will not be subject to commission claims.