Customer Service Returns Operator

The role is responsible for managing returns from wholesale customers, working closely with the team and other departments to ensure that all processes run smoothly and are completed in a timely and efficient manner.

CORE JOB RESPONSIBILITIES

• Receive and process customer return requests via email, phone, or online platforms
• Verify return eligibility based on company policies
• Provide customers with return labels and shipping instructions
• Track return shipments and ensure timely delivery to the warehouse
• Collaborate with the warehouse to confirm the condition of returned products
• Ensure items meet return criteria (e.g., unused, original packaging)
• Inform customers about the status of their return
• Handle complaints or issues related to returns professionally and empathetically
• Ensure all return procedures comply with internal policies and legal requirements
• Generate reports on return volumes, reasons, and trends
• Support internal investigations for disputed returns

• 1 year of experience as Customer Service would be considered a plus
• Education: at least High School Diploma
• Languages: fluent English (both written and spoken). Any other European language (German, Spanish, French, Russian...) will be considered as a plus
• Proficiency with Microsoft Office suite, including good Excel skills
• Fast learner, analytical mindset, adapt to changes and work under pressure
• Excellent execution, high respect of deadlines and strong organizational skills, precision and attention to details
• Strong verbal and written communication skills and ability to tailor message to all levels in the business, including delivering clear and concise presentations

• An International, fresh and dynamic working environment  
• Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
• Arts, sports and social events outside the office, thanks to our Guess Fun activities!
• Training & Development platform and paths
• Discount on our products both online and in stores

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we’re a good match for you? Apply now to be part of our family!