Customer Service Specialist 1

YOUR CHALLENGES

• Customers' order management activities for the CH-RoW Sales Organization :
  • Order entry into ERP system for customers' purchase order sales orders shipping from various ship points
  • Transact, monitor and track customer order changes and requirements to the specific order(s)
  • Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers' orders
  • Backlog management
  • Ensure wholesome and complete order history in compliance to audit and filing retrieval.
  • Follow up of quotes from the existing CRM system based on adequate information from Sales Team and relevant approvals.
• Manage overdue payments and debt recovery, by driving/implementing/reinforcing the collection procedures and dealing directly with the most complex cases.
• Support and participate in all corporate projects to develop and implement 'best practices' and activity reporting pertaining to order management.
• Support Sales Operation Manager in achieving sales targets by managing revenue risks and delivery risks.
• Any other duties as required on project or necessity basis from the Sales Operations Manager / EU-RoW General Manager. (I.e. event coordinator: finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)

YOUR COMPETENCIES

• Minimum 3 years of experience in operations multi-functional process environment
• Minimum 3 years direct customer service or part of the order to cash function in a fast paced environment
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint
• Ability to demonstrate solid written and oral communication skills
• Team player with good problem solving ability
• Languages: English & German language in spoken and written form. One other European language (Italian) is an advantage.