Customer Success Engineer

This role is suitable for experienced candidates who enjoy combining technical problem-solving with working closely with customers. You will play a key role in ensuring customers are technically successful with Caplena, from onboarding to long-term usage, while working closely with Customer Success and Product teams.

You will be at the center of how customers experience Caplena technically. Your work will directly impact: how fast customers go live, how successful they are in using the product, and how efficiently our internal teams can support and scale customer success. 

Key Responsibilities

• Own the technical success of customers from onboarding through long-term usage


• Set up technical onboarding, including:
  
  
  
  • Integrations
  
  
  • Data imports and configuration
  
  
  • Initial data validation and quality checks
  
  
  
  


• Work closely with Customer Success and Product teams to ensure smooth customer activation


• Troubleshoot customer issues such as:
  
  
  
  • Data configuration problems
  
  
  • Integration errors
  
  
  • Working with the Product team to resolve bugs
  
  
  
  


• Improve internal backend and data workflows to make Customer Success and customer operations more efficient


• Act as the technical bridge between customers, Customer Success, and Product

Must-Have Requirements

• Experience and strong willingness to work directly with customers


• Working knowledge of Python


• Familiarity with SQL


• Experience with basic data manipulation (e.g. cleaning, transforming, structuring data)


• Good working knowledge of Excel


• Technical curiosity and ability to understand APIs and integrations


• Located in the EU or Switzerland


• Fluent, professional level of written and spoken English


• Patient, empathetic, and service-oriented mindset

Nice-to-have:

• Experience with data pipelines or more complex data workflows


• Previous exposure to Customer Success, Support, or Market Research


• Experience with tools like SPSS or other research/analytics platforms


• Fluency in German

We would love to hear from you if you enjoy variety, are eager to learn, and want to grow your technical skills while making a real impact on customer results.