Customer Success Manager (Remote from Switzerland)

Accountabilities:

• Manage a portfolio of customer accounts, monitoring adoption, utilization, and overall health of their deployments.
• Serve as the internal customer champion, advocating for client needs across product, engineering, and support teams.
• Guide customers to leverage digital tools for operational improvement, recommending new use cases and tracking ROI.
• Act as a trusted partner to ensure contract renewals and support commercial expansion.
• Coordinate cross-functional actions with teams such as Sales, Product Management, Engineering, and Professional Services.
• Build and refine internal processes, templates, and content to scale and mature the Customer Success function.
Requirements:
• Bachelor’s degree (MBA or Master’s preferred) with 5+ years of experience in Account Management, Customer Success, Product Management, Management Consulting, or similar client-facing roles in the Life Sciences or regulated industries.
• Experience with change management in GxP manufacturing and operations.
• Proven ability to create and deliver executive presentations, working with enterprise clients in multicultural business environments.
• Strong coordination and leadership skills to drive cross-functional initiatives.
• Client-focused mindset with a bias for action and measurable impact.
• Comfortable in a fast-paced, technology-driven environment and passionate about continuous improvement and digital transformation.
• Ability to travel up to 15% as required.
Benefits:
• Direct impact on product adoption and organizational culture.
• Company equity and competitive benefits package.
• Learning and development stipend for training, certifications, and conferences.
• Team events and catered lunches multiple times per week.
• Flexible work schedule and unlimited vacation policy.
• Inclusive and diverse remote and office environments.
• Opportunity to collaborate with global clients and cross-functional teams.