Customer Support & Operations Associate (60-100%)

About us

Omnilex is the AI workspace for Swiss lawyers. More than 6,000 legal professionals already use Omnilex to research statutes, case law, and commentary — faster, more precisely, and more reliably than ever before. Our clients range from boutique offices to leading law firms and in-house legal teams.

We’re a team out of ETH Zurich (and an EPFL spin-off), and a development partner of the Swiss Federal Chancellery. We’re at a stage where a lot is happening at once: new clients, new features, new processes. That’s exactly where you come in.

What the role is about

We’re looking for someone to take ownership of our operational engine room the first point of contact for our clients and, at the same time, the person who keeps the team’s back free internally. This is not an assistant role and not an internship: you’ll work directly alongside Business Development and the founding team, and you’ll help shape how we work with our clients.

What you’ll do

• Client support (1st level): First point of contact for questions from our clients – you answer what you can and escalate cleanly what runs deeper.

• Operations: You keep things running – drafting and managing license agreements, invoicing, onboarding new clients, and maintaining our tools and processes.

• Email & inbox management: Triaging the inbox, handling standard requests independently, and preparing draft replies for more complex matters.

• Sales & BD support: Following up on leads, coordinating meetings and demos, keeping the CRM clean.

• General ops: Research, document preparation, smaller projects – wherever it’s needed most.

What you bring

Must-haves

• German at native level and fluent English, written and spoken — the tone toward lawyers has to land.

• First experience in a demanding client-facing environment, e.g. a law firm, a legal department, a bank, customer support, or a B2B SaaS company (relevant internships count).

• Reliability and pace: requests get handled promptly and cleanly, without anyone having to follow up.

• A confident, precise manner with demanding clients – courteous and on eye level, without being obsequious.

• A structured, independent way of working – we have no capacity for micromanagement, and that’s a good thing.

• Discretion in handling confidential client matters.

• Familiar with AI tools and already using them naturally in your work and daily life – you don’t need convincing that this is where things are heading.

Plus

• An interest in LegalTech and the Swiss legal market.

• French language skills.

• Experience with tools like Notion or a CRM (e.g. HubSpot/Pipedrive).

We’re open to advanced students, recent graduates, and career changers alike – what matters is that you work fast, carefully, and independently.

What we offer

• A real role with responsibility from day one – you’re a core part of a small team, close to our clients and to the people building the product.

• A deep look into building a LegalTech startup, short decision paths, and a steep learning curve.

• A fixed salary of CHF 65,000-80,000 (at 100%), depending on experience and profile.

• A flexible working model: on-site in Zurich preferred, hybrid possible.

• A team that moves fast, trusts each other, and would rather do things than talk them to death.

Send us a quick note on who you are and why the role fits – a CV is enough, no long cover letter needed. We’ll get back to you fast. Ideally, you can start as soon as possible.