Deskside Installation Technician

Position: IT Support Engineer (Onsite )

Location: Zurich, Switzerland 

Employment Type : Full-time contractor

Experience : 4+ years Language Required: English (B2) & German (C1).

Company Overview:AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.We are currently hiring  for an experienced IT Support Engineer to join our onsite support team in Puteaux, Île-de-France.  

KEY DUTIES & RESPONSIBILITIES

As part of the Site Technology Servicing team, the Deskside Installation Technician will provide onsite IT support focused on installation, deployment, and handling of end-user hardware within the defined project scope.

Installation & Preparation Activities

• Unpacking, preparing, and building thin client devices


• Maintaining inventory of devices and legacy hardware


• Validating end-user data via desk-side visits as part of the agreed end-user survey


• Data wiping of legacy hardware using Blanco software application


• Shift handover including completed tasks, issues, and planned activities for the next shift


• Handling logistics, including movement of equipment and disposal of packaging in coordination with building management


• Stock management and inventory updates, ensuring CMDB (ISAC) is updated accurately

Deployment Activities

• Deployment of thin client devices at user desks and decommissioning of existing hardware


• Decommissioning and removal of legacy equipment to central location (including packing for collection by disposal/re-marketing provider, where applicable)


• Validating end-user data via desk-side visits as part of the agreed end-user survey


• Achieving an average of 15 desk deployments per shift (excluding logistics, reporting, and travel time)


• Preparing nightly reports including:
  
  
  
  • Total number of devices deployed
  
  
  • Number of successful deployments
  
  
  • Number of failed deployments with reasons
  
  
  
  

PROJECT RESPONSIBILITIES

• Work closely with internal and external migration teams to ensure timely completion of assigned tasks


• Perform day-to-day project coordination activities, including preparation of daily, weekly, and monthly reports for the deployment stream


• Supervise and coordinate team members to ensure workflow is on track


• Communicate project status regularly to stakeholders


• Identify potential issues and develop solutions


• Raise requests to support engineering and project teams

TRAINING & PREREQUISITES

• Training will be provided by the customer for the defined scope and responsibilities


• All resources must comply with customer policies, safety standards, and operational guidelines