Desktop Support Engineer

Vitol is a leader in energy and commodities. Vitol produces, manages and delivers energy and commodities, including metals, to consumers and industry worldwide. In addition to its primary business, trading, Vitol is invested in infrastructure globally, with $13+billion invested in long-term assets.

Vitol’s customers include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves its customers from some 40 offices worldwide. Revenues in 2024 were over $330bn.

Find out more at vitol.com. 

The Desktop Support Engineer will have responsibility for:

• Providing day to day desktop support for the Geneva and its remote offices related to End User Computing (including Hardware and Software support, telephony land and mobile, and printers)
• Install, configure and maintain workstations, hardware and software; Windows 11, M365 Office, Trading apps, macOS
• Support Marketdata applications; Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE
• Preparation of new joiners, including account creation, desk set up, PC/Laptop builds, applications, telephony, network connectivity.
• Manage iPhone, computers, printers, scanners and other hardware
• Follow and maintain applications deployment via SCCM, Intune, other MDM applications
• Analyze incidents/request and contribute to our continuous improvement’s ethos
• Design and build custom internal tooling to empower Help Desk teams
• Document standards and follow procedures
• Work on rotation in a shift pattern and will be required to work beyond normal business hours and be on call

• Experience: Preferably at least 5 years’ experience as Senior Desktop Support or similar position
• Very good experience supporting a Microsoft environment; Windows OS, MS Office products, M365
• Very good experience working with EUC networks; Patching, Wi-Fi
• Very good experience administering and managing; Active Directory, AAD, Intune, GPO’s, Exchange 2019, SCCM,
• Good experience supporting and working with telephony systems; MS Teams Voice, Cloud9 turret, AirWatch and Intune
• Good experience supporting and working with AV (audio visual) technologies; Logitech, Teams Rooms
• Good experience and knowledge virtual environments; Citrix, VMWare VDI, AVD
• Good experience supporting trading applications; Trayport, Reuters, Bloomberg, ICE (Fidessa and E-Star a plus)
• Good understanding of cloud technologies; Azure, AWS
• Good understanding of MAC OS
• Very good communication skills, collaborative and inclusive
• Good experience with PowerShell beneficial
• Automation creation experiences advantageous
• Good project management understanding
• Good experience working with vendors, providers and other internal business teams
• Education: Preferably Bachelor of Science in Computer Engineering or related IT qualifications (Active)

Personal Characteristics

• Customer Service oriented, white glove support level
• Strong communication skills, both verbally and written in French and English
• Technically minded and focused with excellent triage skills
• Highly responsive, energetic and enthusiastic
• Capable of prioritizing tasks and meeting critical deadlines
• Structured and rigorous
• Good management under pressure
• Excellent judgment, attention to detail
• Flexible and available out of business hours
• Must be a team player, with an open, non-political style and a high level of personal integrity
• Automation mindset and self-starter