Front Office Manager (w/m/d)

Kursaal Bern AG is a versatile service provider in the congress, hospitality and entertainment business. With our unique all-in-one offering – congress centre, 4* Superior Swissôtel (163 rooms),

Restaurants & Bars and the Grand Casino Bern – we offer a lively, diverse environment between the national market and international brand hotels. 

As Front Office Manager, you will be at the heart of our hotel. You will be responsible for the entire front office and back office area, both operationally and strategically, ensuring the highest quality of service in accordance with Swissôtel and Accor standards, and developing your team with clarity, appreciation and leadership.

- Overall responsibility for organisation, processes and smooth operations in the front and back office

- Leadership, coaching and development of the front office team, including deployment and cost planning

- Close cooperation with internal interfaces such as booking, revenue, housekeeping, events and F&B

- Participation in budgeting, goal setting and monitoring of departmental results

- Active presence in day-to-day operations and assignments as Manager on Duty

- Several years of professional experience in branded hotels, ideally within the Accor Group

- Management experience in a comparable position (front office/rooms division)

- Very good command of hotel IT systems, especially Opera Cloud

- Solid knowledge of front office management, quality management and revenue management

- Very good command of German and English, French an advantage

- Structured, resilient and efficient – even in busy situations

- Entrepreneurial mindset, responsible, hands-on and team-oriented

- Communicative, engaging and confident in your manner

- A responsible management position in a renowned 4* superior city hotel

- A lively, appreciative environment with short decision-making processes

- The opportunity to actively shape and drive change

- Modern employment conditions and attractive social benefits

- Discounted staff meals and fringe benefits in-house

- Development and career opportunities within our company and the Accor Group