German Speaking Customer Agent For Car Company - Work In Remote In Greece

Mercier Consultancy MD is seeking a dedicated German Speaking Customer Agent to work remotely from Greece for a renowned car company. This role is ideal for individuals who excel in customer service and have a passion for the automotive industry. As a Customer Agent, you will provide support to German-speaking customers, addressing their inquiries and ensuring an excellent customer experience from a remote work environment.

Key Responsibilities

• Offer exceptional customer support in German via phone, email, and chat from a remote location.
• Assist customers with product information, order inquiries, and after-sales support related to automotive products.
• Handle customer complaints and resolve issues promptly and professionally.
• Maintain accurate records of customer interactions in CRM systems.
• Collaborate with internal teams to improve service quality and customer satisfaction.
• Stay updated on the company’s automotive products, services, and policies.

• Fluency in German (both written and spoken) is required; proficiency in English is a plus.
• Previous customer service experience, especially in the automotive sector, is preferred.
• Excellent communication and problem-solving skills.
• Self-motivated and able to work independently in a remote setting.
• Familiarity with CRM software and digital communication tools.
• Good organizational and multitasking abilities.
• Reliable internet connection and a suitable home office environment.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Health Insurance
5. 2 Extra Salaries Per Year
6. And Much More...