German Speaking - Customer Service Agent

THE WOW

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 2 days from home and 3 at the office.

We want you to excel in the following:

• Help both German and English-speaking customers via e-mail, chat, and telephone
• Work together with your team to reach the best customer satisfaction (including other KPIs)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts
• Follow company policies and practices regarding player safety, protection, and responsible gaming

• Communication written and verbal in both German and English
• Strong Microsoft Office knowledge
• Background in customer service, this can be face-to-face, online, or via phone calls
• Multi-tasking and time management

• Hybrid model (3 days at the office per week)
• 30 vacation days
• 10 days of remote work
• Monday to Friday Free Lunch
• Friday Bar
• Free Company Doctor
• Insurances totally covered by Betsson: Health, Life, Personal Accident, Corporate Travel and, Temporary Total Disability
• €400 annual Wellness Allowance (health and sport-related activities)
• €300 Work from Home Allowance
• Company Discounts
• Company Events
• Relocation package: Flights, 4 weeks of free accommodation, and relocation bonus