Global Customer Care Coordinator

At SGS, we are the world's leading testing, inspection, and certification company, setting the global benchmark for sustainability, quality, and integrity. With a network of 2,650 offices and laboratories and a dedicated team of 97.000 employees, we work together to create a better, safer, and more interconnected world. 

We are seeking a Global Customer Care Coordinator to support our Metals Commodities product line within the Natural Resources division. This role is pivotal in managing the order-to-invoice process and coordinating global operations for our international clients.

You’ll work closely with SGS affiliates worldwide to ensure seamless service delivery, accurate reporting, and timely invoicing, making a direct impact on client satisfaction and operational efficiency.

Key Responsibilities

• Coordinate global product-line operations and client service delivery.
• Manage client enquiries regarding inspection and laboratory services.
• Liaise with SGS affiliates to track work progress and communicate updates.
• Analyze inspection data and review reports to ensure compliance with client requirements.
• Ensure adherence to inspection protocols and business policies.
• Oversee billing procedures and generate client invoices.
• Maintain job files in line with internal control systems.
• Support accounts receivable management in line with group policy.

Essential Qualifications

• University degree in marine, technical, chemical, or commercial disciplines
• Minimum 5 years’ experience in back-office functions or client service delivery
• Strong understanding of Metals Commodities trade inspections.
• Fluent in written and spoken English.
• Proficient in MS Office (especially Excel), Outlook; familiarity with Oracle BOSS is a plus
• Excellent communication, negotiation, and interpersonal skills
• Adaptable, proactive, and a collaborative team player
• Solution oriented mindset

Desirable Qualifications

• Additional languages are advantageous
• Experience working in a global or multicultural environment
• Knowledge of international inspection protocols and certification standards

Why SGS?

• Opportunity to work with a global leader in inspection, verification, testing, and certification.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.

Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfil your potential.