Head of Community Support

OUR STORY\n\n \n\n\nAt STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.\n\n \n\n\nWhen you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.\n\n \n\n\nDeveloping technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential. \n\nEmbark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.\n\nYOUR ROLE \n\nFor a temporary replacement of our head of support and community, we are looking for a well-versed community professional. In this function, you have the responsibility of developing our community to become the largest, most knowledgeable, most helpful, and most innovative place for ST products and software, connecting the developers to all the expertise they need and enable their success.\n\nWe want our community to maximize customer engagement, customer success and customer satisfaction, and to be a reason for customers to buy our products. \n\nYOUR KEY RESPONSIBILITIES\n\n * Follow up the company\u2019s community support strategy in line with company objectives.\n * Work with business organizations and campaign teams to align on community objectives and goals. Ensure that the appropriate resources are available.\n * Drive community programs to grow the community audience, customer satisfaction, and customer success.\n * Maintain and extend the engagement with community influencers, advocates, and customers on a personal level.\n * Ensure the community platform is properly maintained to follow growing needs and technological evolutions\n * Manage a team of community professionals.\n * Expand the community to partners and other support channels to maximize the value for our customers\n * Optimize and demonstrate the case deflection effectiveness of the support community.\n * Track and measure engagement, growth, and conversions as a result of community engagement. Use data collected to scale growth, to update strategies, and to roll out best practices\n * Ensure that best practices for the support community are applied at company level. \n\n\n\nYOUR SKILLS \u0026 EXPERIENCES\n\n * Proven work experience as a head of community (6-8 years) in a support community with several millions of active users\n * Networker and influencer\n * Has managed a community site from ground up\n * Team management experience\n * Experience in planning and leading community programs \n * Proven performance management based on KPIs \n * At ease with digital marketing and web analytics\n * Excellent language skills, close to native level of English\n * Excellent writing skills\n * Hands-on experience in training community contributors and moderators\n\n\n\nST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics \u0026 integrity, purpose \u0026 values, organization \u0026 change, business strategy, and performance.\n\nAt ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. \n\n \n\n\nTo discover more, visit st.com/careers.\n