Housekeeping Manager - Explora Journeys

JOB PURPOSE

An exciting opportunity exists for a world class Housekeeping Manager to join our newly created luxury travel brand “Explora Journeys”. The Housekeeping Manager is overall responsible for the daily operations of the Housekeeping Department, ensuring that all Housekeeping Team carries out their assignments and provides the highest standard of service, cleanliness, disinfection and service to Guests in all accommodation, public and crew areas.

KEY ACCOUNTABILITIES

• Ensure that daily operations of the Housekeeping Department are carried out efficiently and in compliance with the Company Safety, Security and Public Health requirements. 

• Responsible for the smooth operation of the ship Laundry and linen room operation.

• Implement and maintain the Standard Procedures, ensure they are respected for all the operations in the Housekeeping Department.

• Ensure the highest standard of cleanliness, disinfection, and service to our Guests in all accommodations, public areas and to Crew in crew areas.

• Ensure that daily inspection of guest suites and public spaces are carry out as needed and that Company`s high standards of cleanliness and guest service are maintained throughout the vessel.

• Conduct training with all Housekeeping Team based on Explora Journeys Standards, reviewing procedures, following up on concerns and comments highlighted in the most recent Guest Comment.

• Ensure that HK Team knows where to find and how to read the Safety Data Sheets related to chemicals used in their daily duties, understands and responds to accidents that may be caused by these chemicals and/or equipment.

• Ensure that ILO is updated and followed daily per Company standards.

• Responsible for the correct distribution and proper storage of guest loaded luggage and the off loading at the end of the journey. 

• Maintained current inventories of all items required for the proper fulfillment of assigned duties within the HK department. Ensure that all requisitions are closely monitored, and waste is minimized. 

• Ensure that supervised Team creates the finest travel experience onboard the vessel.

• Participates in cost and budget control and ensure that all decisions made are focused on the success of the company.

QUALIFICATIONS (skills, competencies, experience)

• Fluent in oral and written English. Ability to communicate in other European languages is highly desirable.

• High School graduate and specialization in the hospitality field is desirable.

• Minimum of proven 3 years of experience as Housekeeping Manager on board luxury/upper premium Cruise ships. 

• Ability to motivate and work in a harmonious productive team environment, focusing in exceeding the guests expectations, motivating the team. 

• Familiar with and able to use basic Windows–based programs, including Word, Excel, Outlook, and any current ship management program in use on assigned ship (training provided).

• Proven skills on Cruise Ship Housekeeping operations, in a multinational environment. 

• Ability to manage the Hotel’s Housekeeping section and budget professionally, efficiently, and economically.

VISA REQUIREMENTS (if any)

Valid passport and Seaman's Book.