IT Developer Service Management platform (IT-TC-SOD-2025-64-GRAE)

Your responsibilities

Would you like to be part of the IT Department group that promotes service management best practice processes and tools across CERN? In joint collaboration with the SCE department, the TC group maintains and develops an integrated service management tool and Service Portal for CERN, based on the widely known ServiceNow platform. You will participate in the configuration, customisation, extension and support of service management tools serving all services at CERN. As a Graduate working in the joint IT-SCE ServiceNow developer team, you will play a crucial role in shaping its future.

You will be contributing to various new developments and platform customisations, here are some examples of your first projects:

• Improve end-user experience of searching content on the CERN Service Portal, for example by creating a guided search scheme.
• Review how the Service Management platform handles synchronisation of location information with other platforms and databases at CERN, eliminate the chance for discrepancies.
• Collaborate with the Service Desk and other stakeholders, design and implement a new User Interface for supporters across CERN based on the technology proposed by the tool provider.
• Contribute to the development of new features and the implementation of changes to the system that handles tickets for over 750 services across the whole of CERN.

Your profile

Skills

• Strong programming skills, in particular good knowledge of JavaScript. Python is a plus.
• Web application debugging and web services (REST/SOAP)
• Experience with front-end technologies (HTML/CSS/jQuery). AngularJS is an advantage.
• Experience with the ServiceNow platform, complex data models, database design and data integration (ETL) would be an asset but not required.
• Spoken and written English, with a commitment to learn French.

Eligibility criteria:

• You are a national of a CERN Member or Associate Member State.
• By the application deadline, you have a maximum of two years of professional experience since graduation in Software engineering (or related field) (or a related field) and your highest educational qualification is either a Bachelor's or Master's degree.
• You have never had a CERN fellow or graduate contract before.
• Applicants without University degree are not eligible.
• Applicants with a PhD are not eligible.

Job closing date: 23.04.2025 at 12:00 AM (midnight) CET.

Contract duration: 24 months, with a possible extension up to 36 months maximum.

Working hours: 40 hours per week

Target start date: 01-June-2025

This position involves:

• Participation in a regular stand-by duty, including nights, Sundays and official holidays.

Job reference: IT-TC-SOD-2025-64-GRAE

Field of work: Software Engineering and IT

What we offer

• A monthly stipend ranging between 5196 and 5716 Swiss Francs (net of tax).
• Coverage by CERN's comprehensive health scheme (for yourself, your spouse and children), and membership of the CERN Pension Fund.
• Depending on your individual circumstances: installation grant; family, child and infant allowances; payment of travel expenses at the beginning and end of contract.
• 30 days of paid leave per year.
• On-the-job and formal training at CERN as well as in-house language courses for English and/or French.

About us

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success.