IT Onsite Support Engineer (Basel, 1st & 2nd Level, Onsite)

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Tasks and Responsibilites:

• Act as the main point of contact for end users regarding IT-related issues and requests
• Provide onsite support for hardware, software, peripherals, and mobile devices
• Troubleshoot and resolve issues related to Windows OS, Microsoft Office, and various business applications
• Support user account management in Active Directory and Exchange
• Assist with meeting and conference room support when required
• Contribute to documentation and the internal knowledge base
• Collaborate with remote teams and escalate issues when necessary
• Assist with setup and relocation of workstations and devices
• Ensure compliance with customer-specific procedures, especially in a regulated/pharmaceutical environment
• Maintain clear communication with users about ticket progress and resolutions

• Minimum of 1 year of experience in onsite IT support or a similar role
• Experience in a pharmaceutical or regulated environment is a strong advantage
• Very good German and English skills
• Strong troubleshooting skills and understanding of:
• Windows operating systems (Windows 7 & 10)
• Microsoft Office and Office 365
• PC/laptop hardware and peripherals (including printers)
• Mobile devices (iOS/Android)
• Basic networking (LAN, Wi-Fi, VPN)
• Active Directory and Exchange (basic knowledge)
• ITIL certification is an advantage
• Excellent communication and interpersonal skills
• Service-oriented mindset with a proactive and structured working style
• Ability to handle multiple tasks under pressure – high stress tolerance is essential due to the challenging nature of this position
• Friendly, flexible, and fast learner
• Strong team player with good planning and organizational abilities
• A valid criminal record certificate (not older than 3 months) is required

• Broad range of tasks, responsibilities, and projects
• Gift vouchers (birthday, wedding, newborn surprises)
• "Fishing for Friends" – our employee referral program
• Development opportunities and career advancement
• Friendly and international work environment
• Company-sponsored events
• Competitive salary and benefits package

Is IT in your DNA?