IT Support Specialist German speaking (M/W)

Our mission for the past 30 years?

Be there at the right moment!

Our expertise?

Helping our clients capture the user's attention and transform that fleeting interaction into a memorable one. This is why we assist companies in implementing and managing digital solutions for a reinvented user experience.

What is the right interaction?

It’s about capturing our attention at the right moment, in the right place, and converting it into desire and trust. A delicate balance between too much and too little. Between too early and too late.

Become an SQLian and be part of this great adventure within a human-sized company with big ambitions.

We are over 2,200 talents across more than 13 countries and 3 continents.

Our culture?

Dare and create.

As part of the development of our activities with one of our clients, we are looking for an IT Support Specialist that will work on Incident Management & Service Desk Optimization.

Main duties :

• Manage and resolve incidents and service requests in a timely manner
• Provide support and coaching for end users
• Install and configure End User Computing devices and software (including laptops, desktops, iPads, iPhones, phones)
• Conduct local and remote troubleshooting (hardware, software, network, access issues, conference rooms)
• Contribute to service desk enhancements and identify opportunities for efficiency improvements

We are looking for :

• CFC or IT Technician diploma
• 3 up to 5 years of experience as a help desk technician or in an end-user support role
• Good knowledge on Windows Operating System, iOS
• Familiarity with Atlassian (Jira Service Management, Confluence, and Jira)
• Ability to work collaboratively in a team environment, but also independently when required
• Customer-oriented mindset, with a focus on delivering high-quality service to internal stakeholders and users
• Fluency in German and English, French is aplus

Why join us?

• A human-sized agency (150 people) close to its clients: you will work within our offices or at our clients' sites in a team
• Career support with HR standards: annual reviews, mission follow-ups, training, certifications, and more...
• A friendly and dynamic work environment!