[NDK] NetSuite Support Specialist B2B Operations

Nidecker is looking for a NetSuite Support Specialist for our B2B Operations.

The ideal candidate must be passionate about problem solving. He/she should also be able to understand operational flows and identify blockages within NetSuite. Finally, he/she will need to work closely with the NetSuite team to develop the tool in line with business needs.

We currently use NetSuite as our main ERP, integrated with the Elastic Suite platform to manage our B2B sales channel. This integration is based on advanced Saved Searches, and our teams use NetSuite to track order flow, invoicing and sales management.

Tasks

• Analyze and resolve anomalies linked to B2B orders (Sales Orders) automatically integrated into NetSuite.


• Monitor the entire order lifecycle: creation, validation and invoicing.


• Handle and optimize Saved Searches, in particular for export and automated data transfer to other systems.


• Quickly identify sources of blockage (data errors, mapping, permissions, dependencies).


• Make simple functional adjustments to NetSuite (custom forms, fields, workflows).


• Work closely with the NetSuite team (internal or external) to define development or advanced customization requirements. Participate in testing and monitoring developments.

Requirements

• First experience with NetSuite (administration, functional support or key user).


• Excellent command of Saved Searches, including complex data export requirements.


• Knowledge of digital tools such as Power Automate, FileZilla, or other file transfer and automation tools.


• Solid command of Excel to manipulate, cross-reference and ensure the reliability of exported data.


• Good understanding of standard objects: Sales Orders, Items, Customers, Transactions.


• Rigor, organization, proactivity and problem-solving skills.


• Excellent interpersonal skills, enabling smooth interaction with business and technical teams.


• Professional English required. Any additional language is a plus.


• Passion for snowboarding and knowledge of the outdoor sports industry is preferred.

Benefits

• An opportunity to work with a renowned Swiss company at the forefront of innovation in sports and footwear.


• A supportive and collaborative work environment committed to sustainability and excellence.


• Professional growth opportunities in a rapidly evolving market.


• Personal Nidecker discount rate and access to B2B partner deals.


• Snow Days and Company Ride Days along with a variety of wellbeing activities, such as running days, winter ice plunge, afterworks and more!

We're excited to see what you can bring to the team—apply today and take the next step in your career with us!