Product & Training Manager - Fine watches

For over 175 years, Tiffany & Co. has combined the precision of Swiss watchmaking with the creative spirit of its finest jewelry collections. In full expansion, the teams of the Geneva-based watchmaking division are actively working on the development of new timepieces combining aesthetics, design and elegance. At Tiffany & Co. we don't believe in the "business as usual" model. We believe in making history.

MISSIONS

As part of the watch division, the Product & Training Manager actively participates in developing the Maison's watch product content and training courses, as well as coordinating the Retail Learning Department. She/he will aim to contribute to the creation of training materials and tools for the watch category in various formats.

Content creation:

• Align and coordinate content needs for product related topics.
• Gather and produce visual assets, product details, and know-how in collaboration with stakeholders from Merchandising, Product Development, & PR departments. 
• Create materials for all watch collections, ranging from core models to special editions and high-end pieces, aligned with the product launch calendar and High Jewelry (HJ) events.
• Engage in significant content writing tasks, including product descriptions, storytelling elements, client benefits, etc.
• Develop digital training content utilizing various software platforms and digitize existing content.
• Proactively create new formats and tools.

Training :

• Build awareness and trust around watches.
• Contribute to define and implement the training strategy for Retail and HQ.
• Contribute to the organization of training events.
• Liaise with the Global Learning & Development (L&D) team in NYC, as well as with external service providers (Translation agency, Design agency, Video creation studio, etc.).
• Lead in animating the local trainers around the world on watches.
• Act as the voice of watches within the Global training community.
• Monitor training KPIs, global and regional action plans.
• Measure the impact of training on sales performance and motivation.
• Monitor the training budget

PROFILE

• Higher education or masters in marketing or business
• Bilingual level in French and English required, with excellent writing skills
• 5-year experience - mandatory - in luxury, preferably in Jewelry or Watchmaking marketing, retail or training
• Great product sensitivity and pronounced taste for watchmaking
• Strong appetite for training and digital
• Perfect mastery of the Office Pack (PowerPoint), Photoshop, and any design learning tools would be a plus.

Would you like to contribute to the Tiffany watchmaking history we are writing? Apply now!