German-Speaking Onboarding Account Manager

The Role

We're currently seeking an exceptionally talented and motivated professional to join our team in a dynamic hybrid role based in the beautiful city of Barcelona. This is a unique and exciting opportunity for a German-Speaking Google Ads Onboarding Account Manager to become a central figure in a company that is fundamentally reshaping the digital marketing landscape. Your role will be absolutely critical to our global expansion strategy, with a primary focus on the significant and high-potential German market. You'll be at the very heart of our client relationships, directly empowering businesses to achieve their goals and revolutionize their online advertising.

In this pivotal position, you will serve as the primary point of contact for a curated portfolio of new and promising clients. Your job is about more than just setting up services; it's about building enduring and valuable partnerships. By focusing on a seamless and successful onboarding experience, you will empower companies to maximize the value they get from our tool. This will, in turn, drive high product adoption, significantly reduce client churn, and uncover new avenues for growth. You'll also have the exciting responsibility of identifying and cultivating businesses that could potentially emerge as the next industry "unicorns."

What You'll Do

• Client Success Leadership: Take full ownership of the client success journey by overseeing the entire onboarding process for all new accounts. This involves the strategic design and flawless execution of high-performing PPC campaigns that are built to deliver both rapid, tangible results and long-term sustainability.
• Proactive Engagement: Conduct a high volume of outbound calls to engage with prospective clients. Your core mission is to gain a deep understanding of their unique business needs and objectives, and then to present and sell tailored solutions that are the ideal fit for their growth strategy.
• Driving Revenue: You will be directly responsible for expanding client accounts by increasing their spending and proactively identifying strategic upselling opportunities. Your efforts will be crucial to unlocking significant revenue streams within the highly lucrative German market.
• Data Integrity: You will maintain and update a comprehensive customer database with all relevant information. This work is vital for ensuring data integrity, which provides a solid foundation for business intelligence and strategic decision-making.

What You'll Bring

• Education & Experience: A bachelor’s degree is required, and a master's degree in Marketing or Communications is considered a significant advantage. You must have at least two years of experience in a sales or marketing role, with a proven track record of successful client-facing interactions, especially in high-stakes environments.
• Language Proficiency: You are a professional communicator with native-level or C2 proficiency in both German and English, both written and spoken. You have the ability to clearly and persuasively explain complex ideas to a diverse audience.
• Mindset & Proactivity: You are a proactive, self-motivated individual who is confident and determined. You thrive in a goal-oriented environment and consistently deliver impactful results. You are capable of working independently while also being a collaborative team player.
• Business Acumen & Market Analysis: You possess a solid understanding of business principles and can analyze market trends and competitor landscapes to inform strategic decisions. You have a strong customer-first approach and are committed to delivering exceptional client experiences.
• Technical Proficiency: You are highly proficient in using CRM systems for relationship management and are skilled at integrating AI tools into your workflow to gain insights and personalize outreach.

Specialized Skills for the German Market

• Cultural Acumen: You have a deep understanding of German business etiquette, cultural nuances, and practices, which allows you to effortlessly build trust and rapport with clients.
• Strategic Thinking: You have the ability to identify and target high-growth potential companies and to navigate and manage complex stakeholder structures, including those with multiple agencies or skeptical customers.
• Advanced Problem-Solving: You are equipped with sophisticated problem-solving skills to navigate challenging contexts and have a strong grasp of the digital marketing ecosystem across German regions.
• Regulatory Knowledge: You are knowledgeable about local regulations, especially concerning data privacy (GDPR), and can tailor your outreach strategies to align with clients’ high focus on data protection.

Perks & Benefits

• Hybrid Flexibility: Enjoy the best of both worlds with a flexible schedule, including 2 days on-site for collaboration and 3 days of remote work for focused tasks.
• Relocation Support: We provide comprehensive assistance to ensure a smooth transition to Barcelona, including help with accommodation and flights.
• Health & Wellness: Your well-being is a top priority, and we offer private health insurance.
• Professional Development: We are committed to your growth, providing continuous skill development, certifications, and clear career paths supported by dedicated coaches.
• Engaging Workplace: Join a diverse and inclusive team with a dynamic business-casual culture, bi-weekly, monthly, and quarterly contests, and a prime office location at the World Trade Center with stunning sea views.