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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success in Switzerland.
As Head of Customer Success, you will lead and scale a high-performing team responsible for driving customer value, retention, and expansion across EMEA and APAC. This role combines strategic oversight with hands-on leadership, partnering closely with Sales, Product, and other cross-functional teams to define success, deliver measurable outcomes, and shape the customer experience. You will own the full customer lifecycle, from onboarding and adoption to advocacy, ensuring that enterprise and mid-market clients achieve their desired business outcomes. This is a unique opportunity to influence both team culture and business strategy, while building strong relationships with key customers and championing their needs internally. The environment is fast-paced, collaborative, and globally distributed, offering the freedom to innovate and operationalize best-in-class customer success practices.
Accountabilities
- Develop and execute the Customer Success strategy for EMEA and APAC, driving net revenue retention, predictable renewals, and consistent account expansion
- Build and lead a high-performing team of Customer Success Managers and Technical Account Managers
- Partner with Sales and Go-To-Market teams to ensure smooth handovers, value-led renewals, and revenue growth
- Serve as a strategic advisor for key enterprise accounts, managing complex technical and organizational challenges
- Collaborate with global counterparts to refine onboarding, health scoring, escalation processes, and playbooks
- Advocate for customers internally, providing actionable insights to Product and Marketing teams
- Foster customer advocacy through references, case studies, and long-term champions of the platform
- 7+ years of experience in Customer Success leadership within SaaS environments, managing mid-market and enterprise accounts across EMEA
- Strong technical fluency, with expertise in SaaS products, API-first architectures, and related ecosystems
- Commercially minded with a proven ability to link customer outcomes to revenue growth
- Customer-obsessed with a pragmatic, data-driven approach to decision-making
- Excellent cross-functional collaboration and influencing skills without formal authority
- Exceptional communication skills, able to engage executive-level stakeholders and drive strategic conversations
- Experience building and mentoring high-performing teams and scaling CS operations
- Competitive total compensation with custom benefits packages tailored to personal and family needs
- Opportunity to shape the Customer Success function at scale with autonomy and executive trust
- Fully remote working arrangements with flexibility to manage schedule and work-life balance
- Join a globally distributed, highly collaborative, and supportive senior leadership team
- Stable and profitable company with a long-term commitment to employee well-being and professional growth
Requirements
Benefits
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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