IT Customer Support and Process Manager, 80-100 %

Company : Truecore Ag

Remote / Work from Home

Job Description - IT Customer Support and Process Manager, 80-100 %

As an IT Customer Support & Process Manager you will play a crucial role in the efficient handling and resolution of complex customer inquiries and in process optimization to increase efficiency. Your tasks include:

Support management incl. collaboration in the support team
Active participation in efficient and fast solutions of standard tasks and complex customer requests, incl. troubleshooting and collaboration with the technical teams
Conducting training and onboarding sessions for customers to make it easier for them to use our products and services
Regular feedback communication and coordination with customers
Analyze, document and improve internal processes, develop and implement best practices to increase efficiency
Interface between internal technical focus groups and customers
Writing SLAs and performance reports, supporting the business departments in the seamless transition of new services into operations

Experience in IT customer support, process management and CMDB maintenance
Strong communication skills and the ability to connect technical and non-technical stakeholders
High service orientation and you enjoy dealing with different stakeholders
Analytical thinking and problem-solving abilities
Independent and responsible way of working and strong teamwork skills
Very good command of written and spoken English and German

We offer

A challenging position in a dynamic IT environment in a future-oriented and growing company
The opportunity to actively shape processes and contribute to increasing customer satisfaction
A workplace in our office in Adliswil with excellent public transport connections to the city of Zurich and the flexibility to work remotely
A dynamic, talented and supportive team and a working culture characterized by innovation, respect and openness
Room for innovation and your own creative freedom

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IT Customer Support and Process Manager, 80-100 %

Job Description - IT Customer Support and Process Manager, 80-100 %

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