Senior ITSM Engineer

Senior ITSM Engineer ITSM Lifecycle Implementation | Zurich (Hybrid)

We're looking for a Senior ITSM Engineer to join a dynamic project team supporting the rollout and ongoing development of a new IT Service Management (ITSM) solution for a well-known organisation in Zurich.

This is a great opportunity to take on a key technical role in an active implementation project with real impact across core ITSM processes.

What You'll Do

• Drive the implementation of a new ITSM platform (e.g., ServiceNow, Jira, Ivanti, BMC Remedy)

• Develop and enhance ITSM processes:

  • Incident, Change, Service Request, and Configuration Management

• Automate workflows using PowerShell, SQL, and other scripting tools

• Maintain and expand the CMDB, ensuring data integrity and structure

• Manage data imports from source systems and optimize interfaces

• Act as a trusted partner to the team and grow into a go-to expert for ITSM topics

What You Bring

• 5+ years experience in ITSM engineering and project delivery

• Strong background in:

  • IT Asset & Configuration Management

  • Scripting & automation (PowerShell, SQL; C# is a plus)

  • API development & system integration

  • ITSM process design & tool configuration

• ITIL and/or DevOps experience

• Fluent German and English communication skills

• Collaborative team player with a proactive, hands-on approach

Bonus Points

• Experience in the insurance sector

• Certifications in ITIL or DevOps