Senior Medical Operations Specialist

• Personally coordinate internal and external medical appointments with partner hospitals, clinics, and external specialists
• Manage the calendars and schedules of TKP medical doctors according to operational priorities and client needs
• Overseeing the preparation, consolidation, and timely delivery of medical reports, discharge folders, and client documentation
• Act as a key administrative partner to the Chief Medical Officer, ensuring efficient and well-coordinated day-to-day operations
• Liaising with internal teams and external consultants to maintain service excellence
• Guiding and supporting team members to ensure consistent workflows, standards, and routines
• Monitoring and optimising medical administrative processes, identifying gaps and driving improvements
• Supporting the Director of Clinical Operations, Quality and Compliance with on-call schedules and operational planning
• Managing incoming medical and client-related correspondence and documentation
• Overseeing invoice flow, budget tracking, and cost estimations in collaboration with finance
• Assisting with internal audits, quality initiatives, and process improvements
• Coordinating translations and medical visa documentation for international clients

• At least 10 years’ experience in medical administration or coordination, ideally within a private clinic or hospital environment
• Exceptional organisational and communication skills in English and German (oral and written); additional languages are an advantage.
• Highly structured, detail-oriented, and able to manage complex processes with precision.
• Strong proficiency in digital tools (Microsoft 365, E-PAT or similar systems, ASF or equivalent finance tracking), with the ability to adapt quickly to new technologies
• Proven ability to handle sensitive client and medical information with the utmost discretion and professionalism.
• Skilled at prioritising and structuring workflows independently, while supporting and guiding others when required.
• Solution-oriented, proactive, and committed to delivering the highest quality standards.
• Must-haves: Valid Swiss driving licence and eligibility to work in Switzerland

This position offers a unique opportunity to contribute to a highly motivated and dedicated treatment team, where our holistic approach is genuinely practised every day. You will take on a challenging and rewarding role in an international environment, supported by a thorough induction and a collaborative, respectful team culture. We value openness, mutual trust, and shared commitment, and offer the chance to make a meaningful impact in a company with a clear mission: helping people achieve lasting change.