Senior Research Executive, Customer Experience - Root, Lucerne

The Senior Research Executive will have the following main responsibilities:

• Contribute to the client service team during the project cycle (from questionnaire development to delivery of report)and work very closely together with other team members as well as vendors to ensure the successful execution of projects 

• Contribute to client meetings and interface with clients on project related matters under guidance of senior team members 

• Accountable for internal project management (incl. managing schedules by meeting critical timelines & workflows) of defined market research projects (normally 4-5 projects running in parallel with different timelines)

• Liaise with vendors, manage, and monitor fieldwork to drive comprehensive quality management throughout the project lifecycle (e.g., checking survey scripts, etc.)

• Set-Up market research projects on the Ipsos.Digital online platform

• Analyze quantitative data and translate findings into compelling stories and actionable recommendations for our clients (the 'So What?')

• Contribute to a great visualization of the research results in reports & presentations (e.g. in MS PowerPoint)

• Applying research-related AI tools (utilizing state-of-the-art models)

   

Desired qualifications, skills and experiences:

• University degree preferably in marketing/market research, management, social sciences, communication sciences, data science or similar

• A first experience in market research is an advantage for a Research Executive. 
  For the Senior Research Executive, 3-5 years of market research experience is required.

• Highly collaborative and adaptable: ability to work efficiently in a team

• Ability to juggle numerous tasks at once

• Proactive and solution-oriented, with the ability to work autonomously 

• A strong customer-centric mindset with the ability to think holistically and understand the broader business context of our clients

• Strong attention to detail, numerical and analytical skills 

• Strong organizational and time management skills

• Strong communication and interpersonal skills in order to connect with colleagues or stakeholders across the organization (in a multicultural environment)

• Native in (Swiss-) German language and excellent English skills – other languages are an advantage

• Strong PowerPoint and Excel skills and affinity to try out new (AI) tools

We offer you:

• Extensive trainings 

• Scope for career development in a global company

• A collaborative and supportive work environment

• International working environment