Senior Ticketing Consultant- German Speaking

Job Summary:

JOB DESCRIPTION – SENIOR TICKETING CONSULTANT-GERMAN SPEAKING

Location: Ticketmaster Schweiz AG Zürichstrasse 125 CH-8600 Dübendorf - right next to Stettbach train station

THE JOB

We are currently looking for a service-oriented IT-savvy personality with strong organizational skills as a Senior Ticketing Consultant.

WHAT YOU WILL BE DOING

• Responsibility for operational ticketing services for the entire event lifecycle of promoter key accounts assigned to you in the sports entertainment and cultural environment
• Creation and administration of events in our ticketing systems
• First ticketing support contact for a selection of key accounts
• Building and maintaining excellent customer relationships through individual client support
• Advising and training our clients to ensure a complete solution to their technical requirements and service requests
• On-site support at events and application support for our business partners outside of regular business hours (on-call service)
• Acquiring in-depth knowledge of ticketing products and services that support the entire operational lifecycle of events

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Service-oriented with strong organizational and communication skills
• Strong IT affinity
• Experience in using Microsoft Word, Excel, PowerPoint, and Salesforce
• Experience in managing projects
• Experience in an international environment and/or the event industry is an advantage
• Knowledge of Ticketmaster products and applications is desirable
• Fluent German and English skills. Other languages, especially French and Italian, are an advantage
• Willingness to travel
• Completed commercial vocational training and at least 5 years of experience

WHAT AWAITS YOU:

• Exciting tasks in a professional and lively environment
• International collegial and motivated team
• Attractive and modern workplace near Stettbach train station with subsidized lunch
• Flexible working hours and work from home partially possible

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Hybrid