Service Desk Agent (Basel, 1st & 2nd Level, Remote)

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, as well as the USA.

We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business.

We are looking for committed, flexible, and solution-oriented individuals who would like to be part of a dynamically growing and international organization. We focus on creating value where IT matters. Join us!

Tasks and Responsibilites:

• Act as the first point of contact for end-users with IT-related issues and service requests
• Troubleshoot hardware, software, and basic network issues (e.g. Outlook, Windows)
• Contribute actively to the knowledge base and documentation of best practices
• Provide occasional meeting and conference support for executive staff
• Communicate effectively with end-users to keep them informed on ticket status and resolution
• Support and guide users in IT operations and common software tools
• Escalate complex issues following internal procedures
• Implement and support remote access solutions (e.g. VPN)

• Minimum 1 year of experience in an IT Support or Service Desk role (1st level)
• Strong troubleshooting skills with Outlook, Windows OS, and general IT hardware/software
• Solid knowledge of:
• Windows 7 & 10
• Microsoft Office & O365
• PC/laptop hardware and peripherals (including printers)
• Active Directory and Exchange
• ITIL certification is a plus
• Strong customer focus and passion for service quality
• Excellent communication and interpersonal skills
• Self-motivated, detail-oriented, and able to work independently
• Friendly, flexible, and fast learner with a proactive mindset
• Strong organizational skills and ability to handle multiple tasks simultaneously
• Very good German and English skills
• Very good Italian skills are considered a plus
• Clean criminal record (certificate not older than 3 months is required)

• A broad variety of tasks, responsibilities, and projects
• Gift vouchers (birthday, wedding, baby surprises)
• “Fishing for Friends” – our employee referral program
• Opportunities for growth and career development
• Friendly and international work environment
• Company-sponsored events
• Competitive salary and benefits package

Is IT in your DNA?