Service Desk Engineer

G+D Netcetera specialists are part of an extensive network within the IT industry. Our teams work with agile development methodologies and use the latest technology.

G+D Netcetera strongly believes in and supports continuous professional development. Mutual respect, reliability, personal commitment and a high degree of professionalism define our G+D Netcetera community. In international teams, we passionately develop customized solutions and products for the challenges of the future.

Join us and be part of a client-oriented culture and a fast-growing community with ambitious plans.

Your tasks

• Handling request and incidents sent to ServiceDesk via ticketing system, phone or direct approach from other employees
• Constantly updating Service Desk documentation and proposing improvements, automation and optimizations
• Basic system administration tasks, e.g. client OS setup, manage users and groups, resolve network and workplace issues
• Managing hardware inventory (order, receive, document and distribute the hardware)
• Workplace preparation for the employees
• Supporting company events

Your profile

• Degree in computer science or equivalent
• Fluent in English (written and spoken); knowledge of German is an advantage
• Experience with infrastructure based on Windows 11, Microsoft Office 365 and other applications
• Basic knowledge from MacOS Administration
• Basic networking concepts
• It is a plus if you have knowledge of ITIL4 Foundation, Azure Administrator Foundation or ServiceNow Administrator Foundation
• Additional experience with Configuration Manager (SCCM), Managing Azure AD, Intune, SharePoint, Teams, Exchange Online, Jamf or other MDM platforms is an advantage