Service Manager (80-100%)

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Your role and responsibilities 

In this role, you will be responsible for the Service organization for ABB’s Critical Power Business Line. You will be fully accountable for Service business performance, putting strategy into action and reaching strong growth targets. Reporting directly to the Sales, Service, and Project Execution Leader Switzerland, you will play a key role in accelerating market growth, deepening customer partnerships, and ensuring high-quality execution across service operations.

The work model for the role is: #LI-hybrid

You will be mainly accountable for:

• Executes the Service strategy as a member of the local management team. Ensures corresponding plans are implemented consistently in the Service organization through collaboration with other businesses/hub.
• Overseeing project delivery, ensuring execution on time, on cost, and quality in accordance with ABB service management frameworks.
• Working closely with Sales, Project Management and other Business Line functions to ensure operational excellence and customer satisfaction.
• Providing experienced leadership, coaching, and mentoring Critical Power regional service leaders and collaborating closely with other ABB business lines and divisions
• Is responsible for health and safety of the local Business Unit/Product Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.

Qualifications for the role:

• Postgraduate degree in Business or Engineering; bringing a solid blend of commercial and technical leadership.
• 5+ years of experience in the UPS and/or Data Center industry, with deep exposure to mission‑critical segments (Data Centers, Semiconductor, Infrastructure, Utilities) and revenue‑growth responsibility in service.
• Experience leading larger regional service organizations while delivering profitable growth and margin improvement.
• Demonstrated ability to engage and align stakeholders in complex matrix organizations, translating global strategy into executable regional commercial plans.
• Solid background in the electrical installation / UPS-systems and batteries industry, combining demonstrable technical credibility.
• Deep understanding of industry regulations, customer buying behaviors, and global market dynamics, leveraging SAP and modern digital tools to improve pipeline visibility, forecasting accuracy, and customer‑centric solutions; fluent in English.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions. 

The recruiting process is led by Talent Partner Ece Özen.

If you want to discover more about ABB, take another look at our website www.abb.com. 

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