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ServiceNow Platform Specialist (m/f/d)

icon building Company : Aequor Consulting Gmbh
icon briefcase Job Type : Full Time
icon geo-alt Bubendorf, Switzerland

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Job Description - ServiceNow Platform Specialist (m/f/d)

We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high -quality service delivery.

Your Responsibilities
  • Pre -qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
  • Identify improvement and optimization opportunities across workflows and platform processes by:
     - Supporting the deprecation of obsolete customizations and flows
     - Analyzing incident and request trends
     - Gathering and structuring user feedback
  • Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
  • Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
  • Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices
  • Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
  • Specify clear and structured implementation stories in close alignment with the Product Owner, ensuring consistent documentation by defining business and technical requirements, acceptance criteria, dependencies, and test scenarios
  • Support testing and validation from a functional and business perspective, ensuring quality before deployment
Your Profile
  • Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field
  • Hands -on experience with ServiceNow, including administration and development
  • Strong knowledge of the ServiceNow ITSM module and ITSM processes
  • Experience working in Agile environments; familiarity with DevOps practices is a plus
  • Ability to analyze complex processes and translate them into structured requirements and improvements
  • ServiceNow certifications are an advantage
  • Fluency in English required; German is a plus

  • Strong analytical and problem -solving skills
  • High level of ownership, accountability, and quality awareness
  • Collaborative mindset with the ability to work effectively across technical and non -technical teams
  • Strong time management skills, with the ability to self -organize, prioritize effectively, and deliver high -quality results in a fast -paced environment
  • Self -driven personality with a strong continuous improvement mindset and excellent communication skills
Benefits
  • 5 weeks of vacation / 40 -hour work week
  • Coverage of certification costs
  • Reka Card with 20% discount on up to CHF 2,400
  • CHF 400 contribution towards a gym membership

Original job ServiceNow Platform Specialist (m/f/d) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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