Sr Supervisor B2C

B2C Sr Supervisor

Be a part of a revolutionary change!

At PMI, we’ve chosen to do something incredible! We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom dream up and deliver, better, brighter solutions and the space to move your career forward in endlessly different directions.

For our Swiss Market, we are currently looking for a dynamic B2C Sr Supervisor who will play a pivotal role in driving consumer engagement and conversion to our PMI Smoke Free Products . This position is not just about selling, it’s about creating meaningful, lasting relationships with adult smokers as they transition to smoke-free alternatives. Retention and quality are at the heart of what we do.

Territory Zurich.

Key responsibilities

• Lead by Example: Inspire and guide your team through hands-on coaching and field presence, ensuring excellence in execution.


• People Management: Build a motivated, respected, and high-performing team through clear communication, support, and development.


• Data-Driven Decisions: Analyze performance metrics and consumer insights to take decisive actions that improve results.


• Sales & Quality Focus: Drive sales with a strong emphasis on quality interactions and long-term customer retention.


• Compliance & Values: Operate within PMI policies and values, ensuring all activities align with our ethical and regulatory framework.


• Operational Excellence: Balance field engagement with administrative tasks such as planning, reporting, and stakeholder liaison.


• Adaptability: Thrive in diverse environments, whether in the office, with retailers, or in the field alongside your team.

What we’re looking for

• Proven experience in people management and team leadership.


• Strong track record in sales execution with a focus on quality over quantity.


• Ability to analyze data and translate insights into actionable strategies.


• Excellent interpersonal skills ,friendly, approachable, dynamic and respected by peers.


• High energy, results-driven, and adaptable to changing environments.


• Comfortable balancing fieldwork and administrative responsibilities.


• To ensure quality standards, you will liaise with mystery shopping agencies and ensure that our employees meet expectations. 

What we offer:

Our success depends on the talented employees who come to work every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.


• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.


• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

• Take pride in delivering our promise to society: to deliver a smoke-free future

PMI is an Equal Opportunity Employer.