Store Manager

Be a part of a revolutionary change!

At PMI, we've chosen to do something incredible. We're transforming our business and building our future on one clear purpose: to deliver a smoke-free future.

With change comes opportunity. Wherever you join us, you'll enjoy the freedom to innovate, grow, and make a meaningful impact.

Your day-to-day

As an IQOS Boutique Manager, you lead the boutique's commercial success, consumer experience, and team performance. You coach and develop Assistant Managers, Senior Experts, and Experts while ensuring smooth daily operations, compliance, and execution of brand standards.

Acting as the link between headquarters and the boutique, you drive results while creating an environment where consumers receive a premium, personalized experience.

Key responsibilities

Team Leadership & Development

• Recruit, onboard, coach, and develop boutique employees


• Drive performance, engagement, and career growth


• Conduct regular 1:1s and provide ongoing feedback


• Manage workforce planning, schedules, and resource allocation

Commercial Performance & Consumer Experience

• Deliver sales, NPS, and operational KPIs


• Lead daily briefings and ensure strong execution


• Set the standard for service, product expertise, troubleshooting, and after-sales support


• Analyze performance results and implement improvement plans

Operations & Compliance

• Oversee inventory management, stock accuracy, ordering, and returns


• Ensure visual merchandising and store standards are maintained


• Manage opening/closing routines and budget control


• Ensure compliance with company policies, the NCA Code of Practice, local regulations, and labor laws

Ownership & Accountability

You are accountable for the boutique's overall performance, including:

• Team performance management and workforce planning


• Commercial results and consumer satisfaction


• Operational excellence and cost management


• Compliance with regulatory and company standards


• Consistent implementation of HQ guidelines

Who we're looking for

You are a passionate people leader with strong commercial acumen and a commitment to delivering exceptional consumer experiences.

Requirements

• 5+ years of retail or premium service experience


• 3+ years of leadership or store management experience


• Strong understanding of retail operations, inventory management, and POS systems


• Experience managing KPIs and driving business performance


• Good understanding of regulatory and compliance requirements


• Fluent German and strong English skills

Success profile

• Strong leadership and coaching capabilities


• Excellent communication and interpersonal skills


• Results-oriented and commercially minded


• Strong problem-solving and decision-making skills


• Inclusive, collaborative, and empathetic leadership style


• Adaptable and comfortable in fast-paced environments

Preferred

• Proven track record of achieving sales and consumer experience targets


• Ability to balance operational efficiency with premium service delivery

What we offer

At PMI, you'll have the opportunity to:

• Build your career in a global organization


• Work in an inclusive and diverse environment


• Develop new skills and explore different career paths


• Contribute to our vision of a smoke-free future

PMI is an Equal Opportunity Employer.