Technical Service and Complaint Specialist (Medical Devices)

Sentec is a Swiss American medical device company specializing in respiratory care. Since its founding in 1999 the company utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.  

The goal is to support enduring change in clinical practice that reduces challenges of respiratory patients, improves healthcare outcomes, and alleviates cost.

Sentec applies latest scientific results and engineering technologies across the three core platforms transcutaneous monitoring, intrapulmonary percussive ventilation and electrical impedance tomography. The company research, develops and manufactures all products exclusively in-house.

Job Overview

We are seeking a proactive and technically skilled team member to join our Technical Support & Complaint Management team. This role serves as 2nd level support and involves managing and documenting customer complaints, coordinating and performing device repairs, and. The position is highly interdisciplinary and international, requiring you to collect and coordinate input from various stakeholders. The ideal candidate brings a strong customer service mindset, technical expertise, and a hands-on approach. High ownership, structured problem-solving, detailed documentation, and effective communication with global stakeholders are essential.

Tasks

Documentation

• Thoroughly document all customer complaints in accordance with regulatory requirements.

• Consolidate global complaint data and escalate trends and events.

Technical Inquiry Handling and Repair

• Providing 2nd-level technical support to our field team and, when required, directly to customers.
• Troubleshoot technical issues, analyze problems, and deliver effective solutions.
• Perform hands-on repairs

Required Skills and Qualifications

• Certified Technician or Electrician, or solid understanding of mechanics and electronics.
• Experience in technical service, repair, or support—ideally at the 2nd level, requiring analytical problem-solving skills.
• Proficient in reliable documentation that meets audit standards.
• Excellent communication skills in English and German, both written and spoken.

We offer you:

• Meaningful work on products that are life-saving or effectively support patient therapy
• Flat hierarchies, truly interdisciplinary workgroups
• The opportunity to contribute ideas, actively participate, and make decisions
  

Guidelines for unsolicited applications from recruitment agencies and headhunters: We do not accept unsolicited applications from recruitment agencies or headhunters without prior written agreement between both parties. Therefore, we are not liable for any commissions, fees, or costs for spontaneously submitted applications. Any application submitted without prior agreement will be considered a direct application and will not be subject to commission claims.