Technical support agent

We are looking for a Technical Support Agent to strengthen our support team and deliver a high-quality service to users. You will handle Level 1 & 2 support requests, assist with maintenance operations, and help improve support processes.

Key responsibilities

• Receive, triage, and manage incidents via the ticketing system.

• Diagnose and resolve software and hardware issues (workstations, printers, messaging, IP telephony).

• Provide remote support and, when required, support on-site.

• Escalate complex cases to N2/N3 with relevant technical details.

• Maintain and deploy standard IT equipment (setup, configuration, updates, imaging).

• Document solutions and contribute to continuous improvement.

Requirements

• IT training or equivalent experience in end-user support.

• Proven experience in Level 1 & 2 support (multi-site experience is a plus).

• Strong knowledge of Windows and macOS, basic networking (LAN/WAN, Wi‑Fi, VPN).

• Experience with Microsoft 365 and/or Google Workspace.

• Comfortable with ticketing/remote support tools; scripting knowledge (e.g., PowerShell) is a plus.

What we offer

• Collaborative team and supportive work environment.

• On-site and remote working.

• Competitive compensation based on experience, with possible extension or evolution.

How to apply

Please send:

• Updated CV

• Availability

• Cover letter or a short message (optional)