Customer Success Specialist German Speaker - Urgent Role

We are hiring a resourceful Customer Success Specialist German Speaker to join our all-star team at SHELL BUSINESS OPERATIONS KRAKÓW in Ausland.
Growing your career as a Full Time Customer Success Specialist German Speaker is a fantastic opportunity to develop competitive skills.
If you are strong in leadership, adaptability and have the right mindset for the job, then apply for the position of Customer Success Specialist German Speaker at SHELL BUSINESS OPERATIONS KRAKÓW today!

Description:

If you are communicative and open-minded person looking for gaining an excellent experience in Customer Operations field, we offer you the chance to develop professional skills and become Specialist in our Customer Success team! 

Our German-speaking team is a very proactive group that believes working together is a key to success. We are willing to do more than only respond to queries.

We thrive to work smart not hard, and always look for possibilities to improve/automate our operations processes.

And yes, we can have fun too!!.

As an Customer Success Specialist, you will:

• Resolve Customer requests received via all mediums (phone, email, fax)
• Be the first point of contact for Business Customers
• Work with the new digital live chat channels (both through the website and the mobile application)
• Liaise between customers and supply chain departments in coordination of delivery process
• Communicate to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order
• Support in the resolution of delivery queries
• Bid and Tender
• Contract Management
• Pricing
• Master Data Set-up and Amend
• Data Integrity Management
• Enforcing company’s policy and contracts
• Ensuring compliance (Data privacy, trade compliance, SDS, etc)
• Troubleshooting

Requirements:

Requirements:

• F luent German (min. B2/C1)  and good English
• Bachelor degree preferred (Business related preferable)
• Excellent communication and relationship building skills
• Continuous improvement mind-set
• Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities
• Good teamwork and collaborative skills
• Previous experience in Customer service or operations would be an asset
• Experience in Microsoft Office, SAP knowledge would be an asset

Offer:

Benefits:

• private medical care
• life insurance
• sharing the costs of sports activities
• corporate products and services at discounted prices
• integration events
• parking space for employees
• leisure zone
• employee referral program
• yearly bonus
• one-time ergonomic allowance

 

What we offer:

• Continuous learning culture that supports your professional and personal development, including training and certifications
• Opportunity to work in close collaboration with industry-leading experts
• International, diverse and vibrant working environment
• Programmes that support well-being & mental health: Employee Assistance Programs, medical consultations and coaching sessions
• Assistive technologies and reasonable adjustments for people with disabilities
• Opportunity to take part in the global transition to cleaner energy and have an impact on the future of our planet
• immediate employment
• remote recruitment
• hybrid work

Benefits of working as a Customer Success Specialist German Speaker in Ausland:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package