Retail and Education Global Travel Retail Director

Retail & Education Director Global TR

The Role

COTY is seeking a talented, highly motivated Retail & Education Director Global TR to work within COTY's Retail Excellence team and with the 3 regions.

The role should be a good fit for candidates experienced in education and retail and with a strong interest of new technologies.

KEY RESPONSIBILITIES:

• Education and Training:
  • o For the first 6 months: audit of the current organization – existing and needs and design the ideal structure & ways of working.
  • o Develop and implement training programs to enhance the skills and knowledge of the retail & education sales teams, ensuring consistent delivery of exceptional customer service.
  • o Identify training needs, conduct training sessions, and provide ongoing coaching and support to improve sales techniques, product knowledge, and customer engagement.
  • o Align the strategies within the 3 regions and answer specific needs.
  • o Create a consistent career path for sales associates.
  • o Stay updated with industry trends and best practices and integrate relevant concepts into training materials and programs.
• Retail Performance:
  • o Define and establish Key Performance Indicators (KPIs) for the retail & education sales teams, aligning them with overall business objectives.
  • o Develop a performance measurement framework that enables the tracking, analysis, and reporting of KPIs to identify areas of improvement and drive sales growth.
  • o Provide guidance and support to regional teams in setting individual and team targets and incentivizing performance.
• In store and Retail App:
  • Provide connected tool to support the strategy on the field connected existing apps and new to design.
  • Provide Top Management accurate dashboards to follow the performances.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree in business administration, Retail Management, or a related field. Master's degree is a plus.
• Proven experience in a senior retail management role
• Experience in developing and implementing effective training & sales teams development programs.
• Experience in P&C is required.

• Leadership Skills:
  • o Excellent leadership abilities with the capacity to motivate and inspire cross-functional & regional teams.
  • o Capacity to federate regional teams.
  • o Strong soft skills.
  • o Previous experience in Project management a plus.
  • o Ability to analyze data and provide logical conclusions.
  • Fluent English and French.

PERSONAL COMPETENCIES:

• Highly organized, autonomous and proactive approach
• Good communication and presentation skills.
• Flexible, able to adapt to changes.
• Team player.
• Curious and eager to learn.