B2C Operations Assistant (Internship)

Are you passionate about making a positive impact in the world? Do you want to work for a company that values collaboration, innovation, and community? Batmaid is seeking talented and ambitious people to join our Operations Internship Program and help us achieve our objective of Fighting the Black Market!

Here at Batgroup our objective is to become the global leader provider of the “well-being at home” with high-quality cleaning services. With 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality. Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.

What You’ll Be Doing:

This isn’t just another internship — it’s your launchpad into the world of operations in a fast-growing, tech-enabled company. From day one, you’ll dive into meaningful work and help us shape the future of home services. Your contributions will matter.

Operational Excellence & Customer Delight:

• Deliver outstanding experiences by supporting our Customer Service team in daily operations and ensuring smooth service delivery.
• Solve real customer challenges—from agent absences to service issues—with creativity, empathy, and a focus on 5-star outcomes.
• Follow up on feedback and help us turn insights into action.

Supporting Our Trusted Cleaning Professionals

• Be a go-to person for our cleaning agents: assist them with questions, requests, and operational needs.
• Help ensure our service providers feel supported, informed, and valued.

Strategic Thinking & Process Innovation

• Collaborate with our leadership to identify pain points and streamline workflows.
• Propose fresh ideas to improve tools, systems, and processes that make our day-to-day operations smarter and faster.

Growth & Brand Impact

• Contribute to our growth efforts by testing out-of-the-box strategies with the Growth team.
• Play a part in ensuring a consistent, compelling brand presence across different markets.
  

This Is What Makes You a Great Fit:

• You’re currently enrolled in or recently graduated from a Bachelor's or Master’s program—any field is welcome!
• You learn fast, think creatively, and love a good challenge.
• You take initiative and don’t shy away from owning your projects.
• You thrive in fast-paced, international environments and enjoy working with diverse teams.
• You bring strong communication skills in both English and German (C1 level minimum).
• You’re tech-curious and excited to work with digital platforms that drive innovation.

Program duration: 6 months - full-time

Start date: As soon as possible

What Can You Expect?

• A full-time internship where you're trusted with real responsibilities from day one.
• Hands-on experience with guidance and mentorship from a dedicated manager.
• A supportive, growth-oriented environment that encourages learning and continuous development.
• The chance to build practical skills and gain insights that will give you a competitive edge in your career.
• A dynamic, international team of young professionals who bring energy, creativity, and diversity to the workplace.