[NDK] Customer Service Intern

Tasks

• Provide exceptional customer support via phone, chat, and email, addressing product, order, and warranty inquiries


• Build and maintain professional, one-on-one relationships with customers by assisting them in selecting the right gear for their adventures


• Educate customers on the product lines of Nidecker Group brands (Nidecker, Jones, YES, ThirtyTwo, eS, etnies, Emerica) by staying informed and up-to-date on product changes and new product launches


• Collaborate with E-Commerce teams to share knowledge, customer feedback, training insights, and customer feedback allowing continuous enhancement


• Support logistics and operations for our rider network


• Help streamline internal processes to improve service efficiency


• Help with scheduling and communications.