Call Center Specialist - Remote Work

Job Description:

Foot Locker is seeking a dynamic and customer-focused Call Center Specialist to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home.

Responsibilities: 1. Handle inbound and outbound calls from customers regarding orders, returns, exchanges, and general inquiries. 2. Provide exceptional customer service by resolving issues in a timely and professional manner. 3. Utilize resources effectively to ensure customer satisfaction and retention. 4. Collaborate with team members and other departments to address complex customer situations. 5. Document all interactions accurately in the customer database. 6. Adhere to company policies and procedures at all times.

Requirements: 1. Associate level degree or equivalent work experience. 2. Minimum of 4 years of experience in a call center or customer service role. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and in a team environment. 5. Strong problem-solving skills and attention to detail. 6. Adaptable and resourceful mindset. 7. Demonstrated creativity in finding solutions to customer issues. 8. Proficiency in Microsoft Office and CRM systems.

Personality Traits: 1. Adaptable to changing situations. 2. Resourceful in finding solutions to problems.

Soft Skills: 1. Teamwork to collaborate effectively with colleagues. 2. Creativity to think outside the box when addressing customer needs.

Benefits: 1. Free food for on-site employees. 2. Retirement plan for eligible employees. 3. Remote work flexibility.

Working Environment: At Foot Locker, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering exceptional customer service and creating a positive work environment for all employees.

Equal Opportunity Statement: Foot Locker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and value the unique perspectives and experiences that each employee brings to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.